Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases made through https://akretailmart.com/ operated by AK FURNITURE.

1. Order Cancellation

Customers may request cancellation of an order by contacting AK FURNITURE.

Cancellation requests should preferably be submitted before the product has been dispatched or prepared for delivery.

Once a product has been dispatched, cancellation may not be possible.

2. Cancellation by AK FURNITURE

AK FURNITURE may cancel an order in circumstances including:

  • Product being unavailable
  • Incorrect pricing or technical errors
  • Incorrect customer information
  • Suspected fraudulent transactions
  • Delivery restrictions
  • Circumstances beyond our reasonable control

If payment has already been received for an eligible cancelled order, the applicable amount will be refunded through the appropriate payment method.

3. Refund Eligibility

A refund may be considered in cases including:

  • Order cancelled within the permitted cancellation period
  • Payment successfully deducted but order was not successfully confirmed
  • Duplicate payment
  • Product could not be supplied by AK FURNITURE
  • Other cases approved by AK FURNITURE

4. Non-Refundable Situations

Refunds may not be available where:

  • The product has already been delivered and the applicable return period has expired
  • The customer has provided incorrect delivery information
  • The product has been damaged after delivery due to customer handling or misuse
  • The product has been customized or specially made according to customer requirements, where applicable
  • The customer refuses delivery without an eligible reason
  • The applicable product-specific terms state that the purchase is non-refundable

5. Damaged or Defective Products

If a product arrives damaged or defective, the customer should contact AK FURNITURE as soon as possible after delivery.

Customers may be requested to provide photographs, videos, order details, or other information to help us investigate the issue.

After verification, AK FURNITURE may provide an appropriate resolution, which may include replacement, repair, refund, or another suitable remedy depending on the circumstances.

6. Failed Payment

If money has been deducted from your bank account but the order was not successfully created, please contact us with the transaction details.

We will verify the transaction status and take the appropriate action.

7. Duplicate Payment

If the same order is accidentally paid more than once, please contact us with the relevant transaction IDs.

After verification, the eligible duplicate amount will be processed for refund.

8. Refund Processing

Approved refunds will generally be processed through the original payment method used for the transaction.

The time required for the refunded amount to appear in the customer’s bank account or card may depend on the bank, card issuer, payment network, or payment gateway.

9. Refund Request Information

For faster processing, customers should provide:

  • Customer name
  • Order number
  • Transaction ID
  • Transaction date
  • Amount paid
  • Registered mobile number
  • Registered email address
  • Reason for refund/cancellation

10. How to Contact Us

Refund and cancellation requests can be sent to:

Email: my.akgroups@gmail.com

Phone: +91 9937506099

AK FURNITURE

Ground Floor, House No. 5, Plot No. 585, Sabar Sahi, Bhubaneswar, Khordha, Odisha – 751025

11. Policy Changes

AK FURNITURE may modify this policy from time to time. The latest version will always be published on the website.