Delivery & Shipping Policy

This Delivery & Shipping Policy applies to all eligible orders placed through https://akretailmart.com/ operated by AK FURNITURE.

1. Delivery Area

AK FURNITURE currently provides delivery services within Odisha only.

Orders placed outside our current delivery area may not be accepted or fulfilled.

2. Order Processing

Orders are processed after successful payment confirmation and order verification.

We may contact the customer if additional information is required before processing the order.

3. Estimated Delivery Time

The estimated delivery time is:

10–15 working days

The delivery period begins after successful order confirmation and may vary depending on product availability, destination, transportation, and other circumstances.

4. Delivery Charges

Applicable delivery or shipping charges, if any, will be displayed to the customer before completing the order.

Any applicable additional charges will be communicated to the customer where required.

5. Delivery Address

Customers must provide a complete and accurate delivery address, including:

  • Customer name
  • House/Flat number
  • Street/locality
  • City
  • District
  • State
  • PIN code
  • Contact number

AK FURNITURE will not be responsible for delivery delays or failed delivery caused by incorrect or incomplete information provided by the customer.

6. Delivery Process

Depending on the product and delivery location, orders may be delivered through our own delivery arrangements or authorized logistics/delivery partners.

Customers may be contacted by the delivery team before delivery.

7. Delivery Delays

While AK FURNITURE will make reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of:

  • Weather conditions
  • Natural disasters
  • Transportation problems
  • Road conditions
  • Public holidays
  • Government restrictions
  • Logistics delays
  • Incorrect address
  • Customer unavailability
  • Product availability
  • Other circumstances beyond our reasonable control

8. Customer Unavailability

If the customer is unavailable at the delivery address, our delivery team or logistics partner may attempt to contact the customer and arrange another delivery attempt.

Additional delivery charges may apply where applicable.

9. Damaged Product at Delivery

Customers are advised to inspect the product/package at the time of delivery whenever reasonably possible.

If a product is received damaged or defective, the customer should contact AK FURNITURE promptly with the order details and supporting photographs/videos.

The issue will be reviewed according to our Refund & Cancellation Policy and applicable product terms.

10. Incorrect Product

If the customer receives a product different from the product ordered, the customer should contact us as soon as possible.

After verification, AK FURNITURE will provide an appropriate resolution.

11. Product Assembly

Where applicable, furniture assembly or installation services may be provided according to the product and service availability.

Any applicable assembly or installation charges will be communicated/displayed separately.

12. Delivery Confirmation

Delivery may be confirmed through the customer’s signature, OTP, digital confirmation, delivery partner confirmation, or other suitable delivery confirmation method.

13. Contact Us

For delivery and shipping-related queries:

AK FURNITURE

Address: Ground Floor, House No. 5, Plot No. 585, Sabar Sahi, Bhubaneswar, Khordha, Odisha – 751025

Email: my.akgroups@gmail.com

Phone: +91 9937506099

Website: https://akretailmart.com/

14. Policy Changes

AK FURNITURE reserves the right to update this Delivery & Shipping Policy when required.

The latest version will be published on the website.